I REFER to Associate Professor Ang Siau Gek’s letter “Undergrad-burglar may yet complete studies” (ST, Sept 22). While it was reassuring to learn that NUS has funds to help poor undergraduates, what was disquieting was that So Weng Kei did not make use of them.
While I commend NUS on its efforts to raise funds for financial aid, it can also be more aggressive in finding and helping poor students.
NUS’s website for students has links to residential life and off-campus accommodation, policies on photocopying and extra-curricular activities, loss of matriculation cards, and other issues affecting student life. Under the label “Useful Links”, I learn about “NUS Corporatisation”.
Nowhere on this webpage is the issue of financial aid prominently highlighted. I clicked on the link “Office of Finance” and was referred to a page which talked about “financial planning, budget management, development of financial systems, financial control and reporting, and payroll administration”.
I finally found a link to the “Financial Aid Directory”. It was link No.34, buried under a myriad of topics. Imagine my disappointment when all it led to was a one sentence paragraph which says that “a Student Financial Aid Unit has been set up within the Registrar’s Office to provide a visible and integrated approach to assist students with financial difficulties or concerns”.
Does this sound like a “visible” approach?
In contrast, on the webpage for my school at Harvard University, student financial aid is one of only eight prominent links on the page. Click on this and you are referred to further links to information on applications, loans, work study, fellowships, and other sources of funding. Indeed, on Harvard’s main website, “Admissions and Financial Aid” is the second tab you see next to “Home”.
Every year I receive a handbook on how I may finance my studies. I am also sent financial aid forms. The Associate Dean of Student Affairs and the Director of Student Services make themselves available regularly and remind us to come to talk to them on any issue.
Approachable departmental administrators are known to be a student’s first resource on financial aid issues. Several of my friends had face-to-face discussions on their financial situation with the Administrative Dean herself. Therein lies the recognition that “copyright and photocopying”, “information on bird flu”, university “corporatisation” and “Constitution, Statutes, and Regulations” would be of little concern to a student who cannot afford to be one in the first place.
The first step to improving NUS’s ability to find and help needy students would be to make financial aid information far more prominent on its website.
Highlighting this will let all students know that seeking financial aid is a normal part of student life at NUS, and that it’s nothing to be embarrassed about. There should be a direct link to the Student Financial Aid Unit prominently highlighted on NUS’s main webpage.
The second thing NUS needs to do is to make its administration seem more approachable so that students who need financial aid will not be discouraged from seeking help.
Harvard alumni NUS President Shih Choon Fong may want to take the lead on this issue by emulating the example of Harvard Interim President Derek Bok. President Bok will be meeting students this semester. He will be seeing us on a first-come first-served basis.
Vernie Alison Oliveiro (Ms)
Massachusetts, USA